Last updated: 30/06/2025

We are M.N.Whitehouse online, an independent online authors page based in Blackpool, England. Our website address is mnwhitehouse.co.uk.

• Order Information: Name, email address, shipping address, billing address
• Account Information: Email address and password if you create an account
• Communication: Messages you send us through contact forms or email

• Website Usage: Pages visited, time spent on site, browser type
• Cookies: Small files that help our website function properly

We use your information to:

• Process and fulfil your book orders
• Send order confirmations and shipping updates
• Respond to your questions and provide customer support
• Improve our website and services
• Send occasional updates about new books (only if you opt in)

We never sell your personal information. We only share your data with:

• Shipping Companies: To deliver your books (Royal Mail, etc.)
• Payment Processors: To process your payments securely
• Email Services: To send order confirmations (only if you've made a purchase)

You have the right to:

• See what personal information we hold about you
• Ask us to correct any wrong information
• Ask us to delete your information
• Opt out of marketing emails at any time
• Lodge a complaint with the ICO if you're unhappy with how we handle your data

We take reasonable steps to protect your information, including:

• Secure payment processing
• Regular security updates
• Limited access to personal data

Our website uses essential cookies to function properly (like remembering what's in your basket). We don't use tracking or advertising cookies.

We keep your information:

• Order details: 7 years (for tax and accounting purposes)
• Account information: Until you delete your account
• Marketing emails: Until you unsubscribe

Our website is not intended for children under 13. We don't knowingly collect information from children under 13.

We may update this privacy policy occasionally. We'll post any changes on this page and update the "last updated" date.

Questions about this privacy policy? Contact us:

Email: malcolm@mnwhitehouse.co.uk
 

This policy is written in plain English because we believe privacy policies should be understandable, not written in legal jargon.