Effective Date: 30/06/2025

This website is owned and operated by M.N. Whitehouse ("we," "us," or "our"), a UK-based author selling books directly to customers. By using this website and making purchases, you agree to these terms and conditions.

2.1 All orders are processed directly by us through this website.

2.2 Payment must be received in full before books are dispatched.

2.3 We accept [specify payment methods - e.g., PayPal, credit/debit cards].

2.4 Prices are displayed in British Pounds (GBP) and include VAT where applicable.

2.5 We reserve the right to refuse or cancel orders at our discretion.

3.1 Books are shipped directly by us from the UK.

3.2 UK delivery typically takes 3-7 working days. International delivery times vary by destination.

3.3 Shipping costs are calculated at checkout and added to your order total.

3.4 We are not responsible for delays caused by postal services or customs procedures.

3.5 Risk of loss passes to you upon dispatch from our premises.

4.1 Books may be returned within 14 days of delivery if they arrive damaged or defective.

4.2 Books must be returned in original condition. Return shipping costs are the customer's responsibility unless the item was damaged in transit.

4.3 Refunds will be processed within 14 days of receiving returned items.

4.4 Digital products (if applicable) are non-refundable once downloaded.

5.1 All content on this website, including book content, images, and text, is owned by M.N. Whitehouse and protected by copyright.

5.2 Purchasing a book grants you personal use rights only. Commercial reproduction or distribution is prohibited.

6.1 We comply with UK GDPR and data protection laws.

6.2 Personal information is collected only as necessary to process orders and ship books.

6.3 We do not share customer information with third parties except as required for order fulfilment  (e.g., postal services).

6.4 Customer data is retained only as long as necessary for business and legal purposes.

7.1 You agree to use this website lawfully and appropriately.

7.2 Prohibited activities include attempting to hack the site, posting offensive content, or interfering with other users' experience.

7.3 We reserve the right to block access for users who violate these terms.

8.1 Our liability is limited to the purchase price of the books ordered.

8.2 We are not liable for indirect, consequential, or incidental damages.

8.3 This website is provided "as is" without warranties beyond those required by UK law.

For questions about orders, returns, or these terms, please contact us at:

M.N. Whitehouse
Email: admin@mnwhitehouse.co.uk

We may update these terms periodically. Continued use of the website constitutes acceptance of any changes. The effective date will be updated accordingly.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of UK courts.

Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

Last updated: 30/06/2025